Credit Controller - Total Lift Care Limited
Reporting to the Finance Director
Main duties - Ensure debt to the company is kept to a minimum, liaising with clients in regards to their current debt, building relationships with clients to reduce future debt.
Resolving queries with regards to client invoices, insuring invoices are sent in a timely manner.
Working hours vary and flexibility is required to ensure Credit Controller meets business needs, Client request and workloads are covered.
Chasing of Service Debtors
Calling customers who have exceeded invoice terms
Calling slow paying customers to remind payments are due
Sending Statements each month to customers
Sending First and Second reminder letters
Placing and notifying of customers on hold
Ensuring customers who have exceeded invoice are placed on hold to make sure no more service calls are placed till account is paid.
Ensuring customers are placed on hold if notification is received about their lack of liquidity
Notifying Sales Department of customers to be placed on hold
Ensuring customers who have been placed on hold are removed from hold when account is paid
Calling customers for machine sales to ensure prompt payment
Taking Invoice queries from Customers
Processing of received daily banking (including taking cheques to bank)
Dealing with calls from customers who are querying invoices
Dealing with calls from customers who are querying their account balances
Ensuring Credits are raised where due and only where due
Responding to queries from Customers and ensuring these calls are answered and responded to Assisting the Directors where necessary to ensure invoices are sent on time/query resolution
Assist with processing of their clients billing where required
Participation in various projects as required to help meet company targets and Support and implement Company initiates and projects within to ensure Company success
Preparation of ad hoc reports at Management request
Work towards and develop best practice at all times
relevant industry experience beneficial
Strong experience and understanding of Customer Service and Client Relations
Excellent communications skills at all levels
Participation in projects for improved efficiency and initiatives
Strong understanding of service levels and service delivery to clients
Highly competent IT Skills including all MS Office and other applications and Sage systems for processing etc
Ability to successfully follow process and deliver required results
immediate start: email