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  1. Published on: 28/11/2018 06:37 AMReported by: rogerblaxall
    QLocal is delighted to post this good news story received by the busy news desk yesterday from Robert Godson who with wife Gail runs Home Instead on Heskin Lane, Ormskirk.

    'In these challenging times for Adult Social Care across England, we are delighted to confirm that following a recent inspection from our regulator the Care Quality Commission (CQC), Home Instead West Lancashire and Chorley, has gained a latest CQC rating of ‘Outstanding’.

    As you know, it's a local family run provider of high-quality adult social care services, enabling Adults and Older People to ‘live life their way’, safely in the comfort of their own home, and for longer; following our previous CQC inspection we were proud to become one of the first three to be rated outstanding in England and the first in the North West in 2015.

    In our opinion a CQC inspection represents one of many excellent opportunities for us to learn, benchmark our performance against best practice and where necessary take appropriate corrective action, as a part of our culture of openness, transparency and continuous improvement.

    Of the five key lines of enquiry, it is pleasing to see our latest report retains a rating of Good for 'Safe' with 'Effective', 'Caring', 'Responsive' and now 'Well-Led' all rated Outstanding, recognising the hard work and determination of our key players and CAREGivers , as they try to consistently provide - in all weathers- the very best possible care and support services, the type of quality care that you might want for your loved one, neighbour or friend.

    Both my wife Gail and I would like to acknowledge the professionalism of the CQC inspection team who visited our office, and our personal thanks also go to those members of our staff, our clients and their families, and local community stakeholders who were interviewed and or subsequently contacted by telephone, as part of the CQC inspection. But! this Outstanding rating would not have been possible if it was not for the tireless commitment, dedication, skill and most of all professionalism of our wonderful CAREGivers and talented management team. Praise should also go to those staff who we have had the pleasure of working so closely with in the past, but for one reason or another are no longer with us. We are so proud and dedicate this latest CQC rating of Outstanding to all staff both current and former.

    In closing, our appreciation goes to those in our community who share our vision and values; good and high quality care can be delivered if everyone involved makes a conscious effort to try hard each and every day , invest in appropriate staff training and development whilst retaining respect and dignity at the centre of everything ,the final thank you is for all our wonderful clients, their families & friends, and our local community stakeholders, your kindness, trust and continued support is valued and most appreciated.'
      
    Follow the discussion on news at facebook.com/groups/ormskirknews

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  2. WANTED: YOUR NEWS AND STORIES FOR ORMSKIRK
    Phone / Txt Roger on 0754 3955 841
    Email local news to us including image(s) ormskirk@qlocal.co.uk
    Follow / Report to us on Twitter @QlocalOrmskirk







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