Credit Controller - Total Lift Care Limited
Reporting to the Finance Director
Main duties - Ensure debt to the company is kept to a minimum, liaising with clients in regards to their current debt, building relationships with clients to reduce future debt.
Resolving queries with regards to client invoices, insuring invoices are sent in a timely manner.
Working hours vary and flexibility is required to ensure Credit Controller meets business needs, Client request and workloads are covered.
• Chasing of Service Debtors
• Calling customers who have exceeded invoice terms
• Calling slow paying customers to remind payments are due
• Sending Statements each month to customers
• Sending First and Second reminder letters
• Placing and notifying of customers on hold
• Ensuring customers who have exceeded invoice are placed on hold to make sure no more service calls are placed till account is paid.
• Ensuring customers are placed on hold if notification is received about their lack of liquidity
• Notifying Sales Department of customers to be placed on hold
• Ensuring customers who have been placed on hold are removed from hold when account is paid
• Calling customers for machine sales to ensure prompt payment
• Taking Invoice queries from Customers
• Processing of received daily banking (including taking cheques to bank)
• Dealing with calls from customers who are querying invoices
• Dealing with calls from customers who are querying their account balances
• Ensuring Credits are raised where due and only where due
• Responding to queries from Customers and ensuring these calls are answered and responded to Assisting the Directors where necessary to ensure invoices are sent on time/query resolution
• Assist with processing of their clients billing where required
• Participation in various projects as required to help meet company targets and Support and implement Company initiates and projects within to ensure Company success
• Preparation of ad hoc reports at Management request
• Work towards and develop best practice at all times
• relevant industry experience beneficial
• Strong experience and understanding of Customer Service and Client Relations
• Excellent communications skills at all levels
• Participation in projects for improved efficiency and initiatives
• Strong understanding of service levels and service delivery to clients
• Highly competent IT Skills including all MS Office and other applications and Sage systems for processing etc
• Ability to successfully follow process and deliver required results
immediate start: email